At SQL-tech LLC, we strive to ensure that you are satisfied with your purchase. If you need to return a product, please review our Return Policy below to understand the process and conditions.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return Window: Returns must be initiated within 30 days of the original purchase date.
- Condition: The product must be in its original condition, including all packaging, accessories, and manuals. Products that have been used, damaged, or altered are not eligible for return.
- Proof of Purchase: A valid receipt or proof of purchase is required to process any return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at +1 (415) 569-7890 or via the contact form on our website to request a Return Merchandise Authorization (RMA) number.
- Prepare Your Return: Once you receive your RMA number, package the product securely in its original packaging, including all accessories and documentation. Clearly write the RMA number on the outside of the package.
- Ship the Return: Send the package to the address provided by our customer service team. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
3. Refunds and Exchanges
- Refunds: Upon receipt and inspection of the returned product, we will process a refund to the original payment method. Refunds typically take 5-10 business days to appear on your account, depending on your financial institution.
- Exchanges: If you wish to exchange a product, please contact our customer service team to discuss available options and initiate the exchange process.
4. Non-Returnable Items
- Custom or Special Orders: Products that were customized or specially ordered according to your specifications.
- Software: Opened software or digital products that cannot be resold.
- Consumables: Items that are intended for single use or have a limited shelf life.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the cost of return shipping.
6. Contact Information
500 Tech Avenue, Suite 120
San Francisco, CA 94105, USA
Phone: +1 (415) 569-7890
If you have any questions or need assistance with a return, please contact us:
SQL-tech LLC500 Tech Avenue, Suite 120
San Francisco, CA 94105, USA
Phone: +1 (415) 569-7890